Cancellation and Refund Policy

We Care Mobility Transportation

At We Care Mobility Transportation, we understand that plans can change, especially when it comes to medical appointments. We strive to offer flexible, fair, and transparent cancellation and refund policies while providing dependable transportation services.

1. Booking Cancellations

Customers may request to cancel or reschedule their transportation by contacting us as soon as possible.

We recommend providing at least 24 hours' notice when canceling a scheduled ride.

Any applicable late-cancellation fees will be communicated to customers before their booking is confirmed.

2. Refunds

- Cancellations made at least 24 hours before pickup: Eligible for a full refund of prepaid transportation charges.

- Cancellations made less than 24 hours before pickup: Refund eligibility will depend on whether the driver has already been dispatched and the terms communicated during booking.

- Cancellations made by We Care Mobility: Customers will receive a full refund for any transportation services that were prepaid but not provided.

- Completed trips: Transportation charges are generally nonrefundable once the service has been completed.

Approved refunds will be issued to the original payment method. Processing times may vary depending on the payment provider.

3. No-Shows

If a driver arrives at the scheduled pickup location and the passenger is unavailable, the trip may be classified as a no-show after reasonable attempts to contact the passenger.

Any applicable no-show charges will be disclosed before booking.

4. Medical Emergencies

We understand that unexpected medical emergencies, hospital admissions, and appointment changes may occur.

Customers are encouraged to contact us promptly. We will review these situations individually and make reasonable efforts to accommodate rescheduling or refund requests.

5. Rescheduling

Customers may request changes to their scheduled pickup time or date, subject to vehicle and driver availability.

Any additional charges resulting from changes to the trip will be explained before confirmation.

6. Contact Us

For cancellations, rescheduling, refund requests, or questions about our transportation services, please contact:

We Care Mobility Transportation

Email: wcaretransportation@gmail.com

We appreciate your trust in We Care Mobility and remain committed to providing safe, reliable, compassionate, and professional transportation services.